Frequently Asked Questions
Everything you need to know about shopping with COAI
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.
Do you provide tracking information?
Yes, once your order has been dispatched, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress.
Are your products covered by a warranty?
All COAI products come with a 6-month limited warranty against manufacturing defects. If you experience an issue with product quality, please contact our support team with your order number.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service department.